Key Responsibilities
Timekeeping Management:
- Accurately maintain and update employee time and attendance records.
- Monitor and verify timekeeping data to ensure accuracy and compliance.
- Address and resolve discrepancies in time records promptly.
Payroll Support:
- Prepare and submit accurate timekeeping data for payroll processing.
- Coordinate with the payroll team to ensure timely and accurate compensation.
- Assist in resolving payroll-related issues and address any discrepancies.
Labor Grievances and Dispute Resolution:
- Serve as the initial point of contact for employee grievances related to timekeeping and attendance.
- Investigate and address complaints or disputes regarding work hours, overtime, and attendance policies.
- Collaborate with HR and management to mediate and resolve grievances, ensuring fair and consistent outcomes.
- Document grievance processes and resolutions, maintaining records for future reference.
Compliance and Documentation:
- Ensure compliance with labor laws, company policies, and timekeeping regulations.
- Maintain and archive timekeeping records according to legal and company requirements.
- Generate and submit reports on attendance, absenteeism, and overtime as required.
Employee Support:
- Provide assistance to employees with inquiries or issues related to timekeeping and attendance.
- Conduct training sessions for new employees on timekeeping procedures and systems.
System Management:
- Oversee the operation and maintenance of timekeeping software or systems.
- Troubleshoot and resolve system issues in coordination with IT support.
Reporting and Analysis:
- Create and analyse reports related to employee attendance, work hours, and other timekeeping metrics.
- Identify trends or issues and provide recommendations for improvements.
Administrative Duties:
- Maintain accurate records of employee attendance, leaves, and absences.
- Assist in scheduling and coordinating employee work shifts if needed.
Qualifications
Experience:
- Previous experience in timekeeping, payroll, or administrative roles is advantageous.
- Experience handling labour grievances is a plus.
Skills:
- Strong attention to detail and organizational skills.
- Proficiency with timekeeping software and MS Office applications (Word, Excel, Outlook).
- Excellent communication, interpersonal, and conflict-resolution skills.
- Ability to handle sensitive and confidential information with discretion.
Knowledge:
- Understanding of labour laws, timekeeping regulations, and grievance handling procedures.
